At Parallel, we’re committed to keeping your website running smoothly. We know how important your online presence is, and we’re here to support you with maintenance, bug fixes, and any challenges that come up along the way.

What We Cover

Our support includes regular maintenance and resolving bugs to ensure your website stays secure, functional, and up to date.

Response Time

We aim to respond to all support requests as quickly as possible:

• Weekdays (Monday–Friday): Within 24 hours
• Weekends (Saturday–Sunday): Within 48 hours
• If an issue is urgent and impacts your website’s availability, we’ll prioritize it accordingly.

Requests Beyond Standard Support

We understand that sometimes you need more than just a quick fix. If your request goes beyond routine maintenance—such as new features, design updates, or custom development—we’re happy to assess the work needed and provide an estimate. Our goal is to find a solution that fits your needs and budget.

How to Reach Us

The best way to request support is through email. Please provide as much detail as possible so we can diagnose and resolve the issue efficiently.

A Few Things to Keep in Mind

While we strive to help wherever we can, some things fall outside our standard support, such as:

• Fixes for third-party plugins, themes, or software we don’t manage
• Custom development work (unless arranged separately)
• Major redesigns or structural changes

If you ever have questions about what’s included, just ask! We’re here to help and always happy to discuss the best way forward.